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Frequently Asked Questions

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.
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How to pay the freight? How long is the shipping time? Where will it be shipped from?
Our routine is FOB Shenzhen, but we can also choose other domestic ports, air or sea transportation is up to the customer to choose.
 
What are the package sizes? How are they packed? Will it rust or break?
It is packed in export fumigated wooden boxes for empty space, and vacuum-packed on the machine in addition to the fumigated wooden boxes by sea. Will not rust, and insurance will be paid for damage.
 
 
How long has your company produced mask machines? How is the reputation in the industry?
Our company started to manufacture roll-to-roll labeling equipment in 2007, testing and packaging equipment in 12, and complete line production and packaging equipment for hand sanitizer in 15 years.
These equipment cover industries including epidemic prevention, medical care, logistics, daily necessities, environmental protection, etc. , The equipment technology is universal, and the mask machine is just one of our many categories. At present, the quality of our mask machine is recognized as one of the best in the industry.
Your price is too expensive, why is it so expensive?
The profit of our machines is reasonable. The reason why there are very cheap machines on the market, except for bad materials and parts, is that the machine performance is not good and clearance sale for stopping this business and service .
A business without a reasonable profit is destined to not cooperate from the beginning, or to endure the machine from the beginning, no service or high cost of failure. 
Once the customers who cooperate with us, they will choose to continue to cooperate with us or become our agents. We have many customers who come to find our company's equipment.
Does the machine manufacturing process comply with CE?
All of our mask machines, testing machines, and packaging machines have CE certificates.
can you provide on-site installation and commissioning services? How about the installation fee? How to install the equipment?
Some countries are affected by the epidemic and cannot provide on-site installation and commissioning services.
However, there are agents in some countries, such as South Korea, Vietnam, Germany, Portugal, and Italy, which allow agents to charge for business trips to sell services. There are also many key regional countries that are developing agents. Under normal circumstances, our equipment can be installed and debugged after watching the installation video and manual. If you encounter problems, you can also complete the installation under the remote guidance of our sales service team.
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